Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!As the Program Management Specialist, you will serve as a liaison between the Client Success Managers and the production team. You will break down the campaign requirements, and manage internal communications between Client Success Managers and the Production team.
Position Responsibilities
- Serve as the primary point of contact for receiving production inputs from stakeholders, ensuring a thorough understanding of the brief before initiating production work.
- Analyze project requirements, translating them into clear specifications and deliverables for the production team.
- Manage change requests effectively.
- Collaborate with project requestors, developers, and QA teams to manage the workflow and ensure seamless project execution.
- Enter project details into the system, track progress, and manage scope changes or iterations to ensure outcomes align with the agreed brief and timeline.
- Localization/ Validation: Assign validation requests to in-market points of contacts and notify them of upcoming campaigns.
- Prepare validation materials, including request emails, proofs, and tracking documents.
- Send out all validation communications, including initial requests and follow-ups.
- Build strong relationships with stakeholders, managing expectations to deliver high-quality, fast-turnaround results.
- Monitor post-campaign performance and reporting.
Requirements
Minimum Requirements:
- 4+ years of experience in project management and operations.
- 3+ years of experience in marketing automation and email marketing.
- Good to have knowledge in HTML and CSS.
- Strong understanding of audience segmentation and targeting.
- Experience measuring and reporting on campaign performance.
- Excellent Presentation and Communication skills for interacting with stakeholders.
- Excellent knowledge of Data Analysis.
Preferred Qualifications
Preferred Qualifications:
- Certified in marketing automation tools.
- Hands-on experience with HTML/CSS.
- Familiarity with campaign dashboards and reporting tools.
- Strong reporting skills with a focus on optimizing future campaigns.
- Highly analytical mindset with a proven track record of solving complex problems.
- Experience presenting insights and data to stakeholders.
- Ability to thrive in a fast-paced, deadline-driven environment, managing multiple projects with changing priorities.
Benefits
- We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
- We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
- Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.Information collected and processed as part of your GOC jobs profile, and any job applications you choose to submit is subject to GOC's Applicant and Candidate Privacy Policy
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Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com
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