Program Hire, Quality Assurance & Risk Management

Job Description

Group Technology & Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality and control, technology, people, capability and innovation. In Group T&O, we manage the majority of the banks operational processes and inspire to delight our business partners through our multiple banking delivery Channels. Key Accountabilities: Lead and oversee the team in operational risks with robust controls to ensure compliance and business continuity. Manage and support risk associated with Cyber Security and manage regulatory correspondence. Will be responsible for developing and reviewing the ongoing BAU processes related to Controls and Quality Assurance and be responsible for building and/or leveraging on tools to ensure preparedness for both internal and external audits To partner with T&O Risk Management, Legal & Compliance, Financial Crime & Security Services and other units of Consumer Banking Operations to ensure alignment with KYC, AML, FCSS, Regulatory and Risk Policy framework Work with other units in Consumer Banking Operations to promote risk awareness, perform necessary checks and reporting in line with Group s policies, standards and guidelines To support any new risk management and regulatory initiatives that might be introduced from time to time. Identify and escalate emerging and upstream operational risk, including risk event management, report and action plan tracking to internal stakeholders. Mitigate operational risk to acceptable level (ie Risk appetite) and recommend follow-up action or facilitate risk acceptance. To comply with the Bank s process & policies and ensure positive ratings during all Country / Group audits. Requirements: Graduate Excellent Communication