Program Delivery Analyst

Reporting to the Manager, Program Support, the Program Delivery Analyst will have a wide range of duties, all of which are in the spirit of ensuring program success through the successful management of compliance programs as part of Assent s Professional Services department. The Program Delivery Analyst will play an important role in supporting the program delivery activities as defined by Assent s customers through the Program Consulting team.

• Support program delivery and execution for our clients. Your role has a wide ranges of duties, of which your focus may change based on business needs, including but not limited to:
  • Preparing key project deliverables for including program guides and supplier email communication language, working closely with Associate Consultants, Consultants, and Senior Consultants;
  • Standard and custom report preparation and dashboard updates for client programs including progress reports, communication status reports, and/or supplier feedback reports both for clients and Assent colleagues;
  • Complete detailed account reviews to support the development and execution of strategic program initiatives with internal account teams;
  • Supporting custom data analysis requests, as provided by Associate Consultants, Consultants, and Senior Consultants, with approval from the Program Delivery Lead;
  • Configuring business workflows and downstream documentation in client systems;
  • Supporting Supplier Feedback resolution, including following up with clients to help retrieve information for their suppliers, in support of successful programs;
  • Supporting Client Feedback Processing; send feedback from clients back to their respective suppliers, update data tags to reflect current statuses, and ensure that we have updated information on file;
  • Meeting with clients, as required, to support their Supplier Feedback resolution;
  • Schedule activities with Supplier Success for strategic phone calls and direct mails to non-responsive suppliers for key programs;
  • Execute on proactive program initiatives as defined by the Program Delivery Lead and Program Delivery Specialists.
• Possess intermediate regulatory knowledge in order to efficiently support our client program needs;
• Keep informed of Product releases and updates in order to efficiently support our clients program needsQualifications

• Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact, additional languages are considered an asset;
• Demonstrates knowledge and understanding of standard regulations and non standard regulations, Understanding basic best practices on program planning and execution
• Bachelor s Degree/Higher diploma from a recognized learning institution;
• 1-2 years related work experience (eg. administration, reporting, research & data, customer deliverables);
• Proven experience learning a proprietary software tool would be considered an asset;
• Ability to manage time effectively and juggle multiple priorities at one time;
• Solid Excel and data management and analysis skills;
• Computer proficiency using MS Office Suite and Google Applications;
• Problem-solver who is a fast learner, self-motivated and willing to go the extra mile;
• You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate;
• You are intellectually curious with excellent problem-solving skills;
• You anticipate, understand, and respond to the needs of others and are proactive about communicating;
• You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment;
• You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;
• You are a critical thinker and can suggest, implement, and support efficient and effective operations;
• You are open to feedback, coachable and always striving to self-improve.