3 Delivery Analyst Jobs

Join us as a Customer Service & Operations Delivery Analyst Take on a new role, where you ll make sure that project deliverables remain on track and that operations are effectively engaged during change mobilisation We ll look to you to analyse, assess and deliver projects and change initiatives and regulatory changes which will affect our systems and processes This is an opportunity to manage complex internal and external stakeholder relationships, as you make sure that the delivery aligns with customer and business needs Were offering this role at associate level What youll do As a Customer Service & Operations Delivery Analyst, you ll be analysing and interpreting how changes to the business operating model will impact existing procedures. You ll provide recommendations and your expertise to a bank-wide stakeholder network, and you ll be acting as an internal consultant to enable and inform effective standards, processes and controls. Day-to-day, you ll be: Providing an analysis of performance against targets, identifying where improvements can be made Facilitating the development of new ideas and supporting the project management of your initiatives and change projects Understanding potential changes and translating these to business processes to establish the changes or improvements needed Planning and producing relevant policy related reports and MI and gathering and maintaining business critical MI to meet assurance and compliance objectives The skills youll need We re looking for someone with relevant knowledge of regulatory frameworks and specialist systems. With strong communication skills, you ll be able to build robust working relationships with internal and external stakeholders. You ll also have experience in using project management methodologies, such as Prince 2 and P3M. In addition, you ll need: Good knowledge of process management and products relating to the business area An understanding of the customer product and service proposition An awareness of technology governance Experience in using business analysis tools and methodologies Knowledge of developing business and technical architectures Hours 45 Job Posting Closing Date: 13/05/2025

Join us as a Customer Service & Operations Delivery Analyst Take on a new role, where you ll make sure that project deliverables remain on track and that operations are effectively engaged during change mobilisation We ll look to you to analyse, assess and deliver projects and change initiatives and regulatory changes which will affect our systems and processes This is an opportunity to manage complex internal and external stakeholder relationships, as you make sure that the delivery aligns with customer and business needs Were offering this role at associate level What youll do As a Customer Service & Operations Delivery Analyst, you ll be analysing and interpreting how changes to the business operating model will impact existing procedures. You ll provide recommendations and your expertise to a bank-wide stakeholder network, and you ll be acting as an internal consultant to enable and inform effective standards, processes and controls. Day-to-day, you ll be: Providing an analysis of performance against targets, identifying where improvements can be made Facilitating the development of new ideas and supporting the project management of your initiatives and change projects Understanding potential changes and translating these to business processes to establish the changes or improvements needed Planning and producing relevant policy related reports and MI and gathering and maintaining business critical MI to meet assurance and compliance objectives The skills youll need We re looking for someone with relevant knowledge of regulatory frameworks and specialist systems. With strong communication skills, you ll be able to build robust working relationships with internal and external stakeholders. You ll also have experience in using project management methodologies, such as Prince 2 and P3M. In addition, you ll need: Good knowledge of process management and products relating to the business area An understanding of the customer product and service proposition An awareness of technology governance Experience in using business analysis tools and methodologies Knowledge of developing business and technical architectures

Position Name: Product Delivery Analyst Location:Trivandrum, Kerala Shift: Rotational 24 X 7 Years of Experience: 3 - 4 Years Code: PD02/JR Position Overview: We are seeking a highly skilled and motivated Service Delivery Engineer to join our dynamic IT team. The ideal candidate will be responsible for overseeing the delivery of IT services, ensuring they meet the highest standards of quality and efficiency. The Service Delivery Engineer will work closely with clients and internal teams to understand requirements, troubleshoot issues, and implement solutions. Job Summary: Degree/Diploma with 3-4 years experience in Banking /financial sector/any relevant domains is a must. Basic proficiency in .Net / SQL, able to read and debug code for trouble shooting. Experience in handling UAT / Production batch / deployment. Independently debug and propose resolution/work-around for complex production issues. Ensure root cause analysis is performed where necessary and manage resulting action items to completion. Coordinate across various teams to effectively manage production issues and maintenance activities. Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned, and delivered, through the problem management process. Contribute to preventive system monitoring and alerting, where appropriate. Document operational procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise for our applications. Analyse and challenge existing support processes to achieve continuous improvement. Must be very fluent in English and a clear demonstration of strong communication skills and this is required to manage internal and external stake holders. Able to work in 24X7 shift based environment, and support implementations scheduled releases.