Professional Services Team Lead

Lead Professional Services will be responsible for guiding clients through the successful implementation and adoption of our platform. This role requires a combination of technical expertise, project management skills, and a strong customer-centric approach. The ideal candidate will work closely with clients to understand their business needs, configure and customize our software to meet those needs, and ensure a smooth transition to our platform.

Let's talk about your role and responsibilities:

• Lead a team of implementation consultants and project managers that ensures projects are delivered with high quality and on-time on budget
• Lead the implementation of SaaS solutions for clients, including requirements gathering, system configuration, customization, and deployment.
• Manage ad mentor a team of professional services personnel that ensures projects are delivered with high customer satisfaction
• Work closely with clients to understand their business processes and objectives. Provide expert advice on how our software can address their specific needs and challenges.
• Manage timelines and deliverables to ensure successful implementation within the agreed-upon scope, time, and budget.
• Collaborate with the product and engineering teams to provide feedback on product features, enhancements, and potential issues based on client interactions.
• Develop and maintain strong relationships with clients, acting as a trusted advisor and point of contact throughout the project lifecycle.
• Assist in the creation of project documentation, including functional specifications, user guides, and training materials.
• Troubleshoot and resolve any issues that arise during the implementation process. Work closely with the support team to ensure prompt resolution of client concerns.
• Identify opportunities for upselling or cross-selling additional services and products that could benefit the client’s business.
• Participate in post-implementation reviews to assess project success, gather client feedback, and identify areas for improvement.

Let's talk about your skills/expertise:

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
• 8+ years of experience in a professional services, consulting, or implementation role.
• Strong technical skills, with experience in system configuration, software customization, and integration.
• Project management experience, with the ability to manage multiple projects simultaneously and deliver results on time preferred.
• Excellent communication and interpersonal skills, with the ability to explain complex concepts to both technical and non-technical audiences.
• Experience with SaaS platforms, cloud technologies, and software implementation best practices.
• Self-starter with high level of initiative and the ability to work independently and as part of a collaborative team in a fast-paced environment.
• Strong problem-solving skills and a customer-centric mindset.
• Willingness and ability to travel to client sites, as needed.