Professional Services Project/Program Manager

Job Description

We are looking for an enthusiastic and skilled Delivery Expert to join our Delivery Excellence team as Junior Project Manager. Be a self-starter and be willing to learn - these are the two most important qualities to demonstrate as somebody wanting to join this team. In this role, you will be responsible for aligning operational actions and strategic objectives regarding the Real-Time Visibility product, supporting operational departments with queries and escalations, and building and maintaining the knowledge base. You will work closely with the Customer Experience organization and product teams to bring value to customers and close feedback loop. Responsibilities: Act as a trusted product advisor within the organization Perform problem analysis and apply critical thinking to derive improvements from within the problems observed or reported on the platform Be assertive, act as the customer s advocate within the organization bringing product closer to the customer Be responsible for ensuring that the product s value is realized by the customer and that, it meets the needs and expectations of the customer Acquire, maintain and share knowledge about product through written material and training sessions Contribute to defined departmental objectives, KPIs, best practices, and process improvements Required Skills and Qualifications: Must be a self-starter with a strong willingness to learn Possess excellent English communication skills - both written and verbal - allowing to convey information effectively to stakeholders Good organisation skills - ability to derive structure from unorganised information and situations Can think on their feet and stay calm in a difficult situations Has basic project management skills Is a good listener; should have a strong customer-centric mindset bringing commitment to understanding and meeting the needs of our customers Demonstrates leadership qualities by guiding, supporting, and positively impacting others in the workplace Has basic technical proficiency like understanding of API integration and familiarity with data formats such as XML or JSON Has hands-on experience of working on tracking tools such as JIRA Has a problem-solving attitude, focuses on identifying and implementing effective solutions Is committed to continuous personal development and staying up-to-date with industry best practices Ideal role for someone with 2-3 years experience, wishing to develop their career in the Customer Experience organization