Professional, Facilities Management

Position:Site Lead

Lead and manage all services operations for assigned site(s), ensuring exceptional service delivery, client satisfaction, and operational excellence. Serve as the primary on-site representative responsible for strategic planning, team leadership, and stakeholder management across all soft service disciplines.

Strategic Leadership:

• Develop and execute site-specific soft services strategy aligned with client objectives
• Lead cross-functional teams including cleaning, security, catering, landscaping, and support services
• Drive continuous improvement initiatives and service innovation
• Manage P&L responsibility for soft services operations

Client & Stakeholder Management:

• Serve as primary client liaison for all soft services matters
• Conduct regular client meetings and service reviews
• Manage escalations and ensure swift resolution of service issues
• Build and maintain strong relationships with key stakeholders

Operational Excellence:

• Oversee daily operations across all soft service streams
• Ensure compliance with SLAs, KPIs, and quality standards
• Implement best practices and standardize procedures
• Conduct regular site inspections and quality audits

Team Leadership:

• Manage team of supervisors, coordinators, and service staff
• Provide coaching, development, and performance management
• Foster positive team culture and employee engagement
• Coordinate training programs and capability development

• Bachelor's degree in Facility Management, Business Administration, or related field
• 7-10 years of experience in facility management with 3+ years in leadership roles
• Proven track record in soft services management and client relationship management
• Strong P&L management and commercial acumen
• Professional certifications (CFM, FMP, SFP) preferred
• Excellent leadership, communication, and problem-solving skills