35 Productivity Management Jobs - Page 2

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience8-10 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Health and Welfare (HW). Experience5-8 Years.

Role & Responsibilities: As the Centre Head for Collections Tele calling, you will be responsible for the overall management and profitability of your assigned center. Your key responsibilities will include: Process and Productivity Management: Overseeing and optimizing the collections tele calling process to ensure high productivity and efficiency within the assigned center. Risk and Compliance: Conducting risk-based assessments of processes to identify areas for internal control improvements. Developing, implementing, and monitoring compliance with company policies and regulatory requirements. Team Development: Training, coaching, and developing the telecalling team on effective collection strategies and processes to enhance their skills and performance. Performance Tracking and Reporting: Maintaining accurate Management Information Systems (MIS) and weekly trackers related to quality, process adherence, and training effectiveness. Quality Assurance & Coordination: Working closely with Quality Officers to ensure adherence to quality standards and process orientation. Collaborating with Collection Managers to deliver superior service and achieve collection targets. Center Profitability: Driving the profitability of the center through effective management and strategic initiatives. Process Proficiency: Ensuring high levels of process proficiency across the team through continuous monitoring and improvement. Preferred Candidate Profile: We are looking for an experienced leader with a strong track record in collections and team management. The ideal candidate will possess: Centre Profitability Focus: Proven ability to manage and enhance the profitability of a business unit or center. Process Expertise: Demonstrated understanding and proficiency in managing and optimizing operational processes. Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions. Leadership & Communication: Excellent leadership, communication, and interpersonal skills to motivate and guide a team effectively.

Walk In : 10:00 am to 6:00pm Break : 2:00pm to 3:00pm Sat & Sunday Off for interviews Roles and Responsibilities Strategic Planning & Goal Setting: Set clear objectives and measurable goals for cross-functional teams. Monitor execution, ensure timely delivery, and realign strategies as needed. Operational Oversight: Manage day-to-day operations across multiple departments. Streamline workflows, remove inefficiencies, and ensure coordination among teams. Team Collaboration & Leadership: Act as the primary point of contact for internal teams. Address concerns, foster collaboration, and keep all teams aligned toward shared goals. Daily Standups & Coordination: Conduct daily team standups. Track progress, resolve blockers, and adjust task priorities to keep projects on track. Client & Prospect Follow-ups: Ensure timely follow-up communication with clients and prospects to maintain project momentum and positive relationships. Communication & Documentation: Handle professional email communications, document meeting minutes, maintain project reports, and follow up on action items. Team Operations Management: Oversee leave approvals and resource availability for non-tech teams to ensure uninterrupted operations. Knowledge Management: Mentor team members to create and maintain internal documentation, case studies, and success stories from client engagements. Project Facilitation: Organize and lead project team meetings. Ensure decisions and responsibilities are well-documented and implemented. Tool Utilization: Use Google Sheets, Asana, and Slack for task tracking, project planning, and team coordination. Leverage ChatGPT and other AI tools for operational support. Performance Monitoring: Track KPIs and identify trends to drive process improvements. Anticipate risks and opportunities and report them to leadership. SOP & Policy Development: Build, implement, and refine SOPs and company policies to enable scalable, long-term operational efficiency. Requirements 3-5 years of proven experience in Operations Management or a similar role Strong leadership, decision-making, and team management abilities Proficient in workflow optimization, performance monitoring, and conflict resolution Skilled in Google Suite (Docs, Sheets, Slides, Tasks) Hands-on experience with project management tools like Asana and Slack Excellent written and verbal communication skills High attention to detail and analytical thinking Ability to thrive in a fast-paced, evolving work environment Need to work on saturday's and flexiable as well Perks and benefits Attractive Hikes Health Insurance

Role & responsibilities Supervision and Leading : Lead and mentor a team of Level 1 Support Technicians, ensuring they follow best practices and meet performance targets. Schedule shifts, allocate tasks, and manage workload distribution among team members. Provide training and support for team members to enhance their technical and customer service skills. Issue Resolution : Handle escalated or complex technical issues, guiding team members in resolving them. Monitor ticket queues and ensure that support requests are addressed. Customer Service : Maintain a customer-centric approach, ensuring a high level of customer satisfaction. Act as a point of contact for customers with challenging issues and work to achieve resolution while maintaining a positive customer experience. Documentation and Reporting : Ensure that all support activities are accurately documented, and knowledge bases are kept up-to-date. Generate regular reports on support team performance and identify areas for improvement. Collaboration : Collaborate with other support levels and departments to resolve issues that require Level 2 or Level 3 support. Quality Assurance : Implement quality assurance and monitoring processes to ensure consistent and high-quality support services. Preferred candidate profile * Bachelor's degree in a related field (or equivalent work experience). * Proven experience in a Level 1 or technical support role. * Strong leadership and team management skills. * Excellent problem-solving and communication skills. * Proficiency in relevant software and tools, specially DMS, ERP, or CRM tools. * Knowledge of ITIL or other IT service management frameworks is a plus.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world We are a global team united by this purpose Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege, Information Technology & Digital In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products, Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen, Your potential will never be wasted You'll get the space and support to take your development to the next level Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches, About The Role Youll act as the delivery lead for a Product Team, ensuring the smooth operation of all relevant delivery processes and ceremonies Youll coach the Product Team in Agile best practices, work to identify opportunities to upskill team members, guard them from external requests or disruptions and support them with removing impediments to help them to deliver high value product Youll be at the centre of the Product Team and co-ordinate all major product activities Youll be building a trusting and safe environment, leading teams to deliver high value products in multicultural and matrix structures (including people from different countries and companies); working with Product Managers to find effective backlog management techniques, practice Agile principles and understand product planning in an empirical environment You listen carefully, building trust and motivating teams Above all, youre have proactive approach, including willingness to learn new technologies, Your responsibilities Nurture, coach, and guide Product teams to become high-performing and highly effective in delivering against business requirements Drive team maturity using agile maturity tools and provide analytics and insights, e-g , deployment frequency, lead time for changes, # of blocked user stories/tasks resolved, Sprint goal(s) success, for development, Ensure roles and responsibilities are filled and accountability is maintained, Identify and remove impediments to enhance team delivery capabilities Manage risks through issue escalation and resolution, Organise and facilitate Agile ceremonies and daily team communications, Collaborate with Product Managers for effective backlog management and empirical product planning, Liaise with the business community and stakeholders (e-g business SMEs) to help them understand and adopt Agile practices Oversee relationships with selected vendors/suppliers involved in the delivery of development, testing, and support services The experience we're looking for At least 6 years of experience as a Scrum Master, applying Agile frameworks (e-g , Scrum, XP), working in a regulated industry, Relevant Agile certifications (e-g , CSM, CSP, PMI-ACP), and experience working with Azure DevOps, Strong "can do" attitude and sense of urgency, with the ability to motivate the team and clear roadblocks effectively, Excellent listening, interpersonal, written and verbal communication, and presentation skills, Ambitious, adaptable to change, and comfortable with uncertainty, Attention to detail and quality-focused mindset, good working knowledge of GxP compliance, Strong understanding of requirements and productivity management tools, Basic understanding of test automation concepts and methods, The skills for success Platform Engineering, Agile Best Practices, User Experience Design, Compliance Management, Communication and Collaboration, Problem Solving, Attention to Detail, Mentoring and Coaching, Cloud Computing, DevOps, Containerisation, AWS, Azure, Docker, Kubernetes, What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally We have a range of other benefits in line with the local market Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results You will be rewarded in line with Reckitt's pay for performance philosophy, Equality We recognise that in real life, great people don't always 'tick all the boxes' That's why we hire for potential as well as experience Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law,

General Manager Works – Unit Head is overall responsible for Pharma Formulation And API Production And Upcoming Project if any, Statutory Compliance at Pharma Plant All departments Will work under him Responsible to Run Plant Smoothly As Head Required Candidate profile GM - Works - Unit Head will report to Director Works And Managing Director Just Retired But Healthy Person is Preferred Liaison with Government Authority GIDC , Local, State And Central Government

General Manager Works – Unit Head is overall responsible for Agro Chemical - Technical Production And Upcoming Project if any, Statutory Compliance at Chemical Plant And All departments working under him Exposure In Hazardous Chemical Plant Is Must Required Candidate profile GM - Works - Unit Head will report to Director Works And Managing Director Just Retired But Healthy Person is Preferred Liaison with Government Authority GIDC , Local, State And Central Government

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. As a Talent Acquisition Director, you will play a pivotal role in leading and directing high-performing team of talent acquisition professionals all Lines of Business within RSM USI . Youll collaborate closely with internal stakeholders and external partners to drive forward-thinking recruitment strategies, ensuring the supply chain of top-tier talent to meet our business needs. Key Responsibilities Enables a team of talent acquisition professionals to execute our vision and strategy to meet the needs of the Line of Business (LOB) Develops a high-performing TA team, and drives and implements forward-thinking TA strategies Drives a uniform and consistent focus around operational excellence through the Talent Acquisition team Works with Talent Acquisition Directors across North America t o implement enterprise-wide strategic priorities Applies deep knowledge of the firm's sourcing approach, and possesses thorough recruiting skills to consult with and influence talent acquisition, LOB leaders, human leaders and other key stakeholders on appropriate hiring strategy Manage or oversee vendor relationships and overall processesto ensure efficient and effective recruitment operations. Drive technology enhancements and innovation, while maximizing output of existing technology platforms. Continually reviews recruiter metrics and other key data in order to determine progress and areas of opportunity Lead the development of advanced sourcing strategies.Engage in training and mentoring the team to create innovative techniques, ensuring excellence in identifying and attracting top-tier talent Acts as a true SME with industry and workforce trends, and translates them to proactive recruiting strategies Promotes the RSM employment brand in the external marketplace Strengthens reporting rigor across the function, and uses dashboarding for compelling storytelling "‹ Basic Qualifications Bachelor degree and Master of Business Administration (MBA) Minimum of 15 years of talent acquisition experience in a professional services environment , across multiple countries, especially experienced working with North America Minimum of 8 years of people management experience Prior experience within a professional services environment with a matrixed, global organization Prior experience developing a high-performing talent acquisition team Experience with recruiting technologies and programs with an understanding of recruiting life cycle Proven experience with leadership succession planning Demonstrated experience with planning & prioritization, risk identification & management and time & productivity management Excellent written and verbal communication skills Proven analytical, evaluative and problem-solving abilities At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at https://rsmus.com/careers/india.html . RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status ; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.