Production Support specialist - (Java developer + Application support)

Role

Location

Responsibilities:

• Provide L2/L3 support and escalation management for SDLC and Distributed Scheduling tools.
• Troubleshoot issues related to code compilation, builds, pipelines, software distribution, secure file transfer, and schedulers.
• Support infrastructure and automation to enhance operational efficiency. Address regional technical requirements and dependencies.
• Manage application lifecycle for critical internet-facing applications. Ensure compliance with regulatory and audit requirements.
• Handle incident management, root cause analysis, and reporting. Collaborate with global technology and business teams. Promote adoption of standards, tools, and best practices.
• Represent local change and incident management for key infrastructure products. Interface with local clients within a global support framework.
• Skills & Experience: 3-5 years of experience with Linux systems.
• Proficient in scripting/development (Java, Python).
• Familiar with Autosys, CRON, Apache, Tomcat, RDBMS (Oracle, SQL Server, Sybase), and cloud platforms. Knowledge of SDLC tools: Git, Maven, GitLab, Docker, Jenkins.
• Understanding of DevOps and configuration management (Chef, Puppet, Ansible).
• Strong troubleshooting and analytical skills. ITIL/ITSM experience is a plus.
• Excellent communication skills. Willingness to work in rotational shifts.
• Ability to multitask in a fast-paced environment.
• Experience supporting global clients and large-scale environments (10,000+ servers) is a plus.
• Financial services background and multi-application support experience are advantageous.