Production Support Specialist

Role

Location

Experience

Requirements:

• Overall 6+ yrs of experience with 3-5 years of experience in L2 / L2.5/ L3 production support
• Knowledge of development and deployment best practices
• Experience with infrastructure management and system administration
• Exposure/knowledge with Python & SQL
• knowledge of SSIS, SSRS & MSSQL
• knowledge of SDLC processes, Git / Bitbucket
• Excellent organization, communication, and a diligent approach to problem solving are required
• Knowledge of Linux and Windows Operating system
• Well- versed with Incident life cycle management, Problem life cycle management.
• Experience with a ticketing system like ServiceNow or JIRA
• Ability to troubleshoot and solve problems independently
• Strong communication and documentation skills
• Capable of working individually and/or with a large team comprised of multiple disciplines

Good to have

1. Python, MS SQL, Snowflake , ETL , batch processing
2. General Operations and Batch Monitoring: Autosys, Ctrl-M or equivalent
3. Domain : Exposure to Asset / Wealth management / securities / capital markets / BFSI customers

Nice to Have

• Experience with a reporting/visualization tool like Power BI, Tableau etc.
• Practical experience in using Web development, Microservices, Docker/Kubernetes & Linux
• Basic knowledge of statistical theory, financial instruments, and markets