Production Support Executive - FinBox

Finbox

1 - 3 years

3 - 5 Lacs

bengaluru

Posted:2 months ago| Platform:

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Skills Required

computer science interpersonal skills production support finance production support executive schema customer service information technology financial services sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Respond to Customer queries to provide excellent customer service and ensure client satisfaction
Work with development teams to troubleshoot and resolve technical issues in a timely manner
Create and maintain documentation for support processes and procedures
Analyze system performance and identify areas for improvement
Collaborate with cross-functional teams to implement solutions and enhancements to the production environment
Participate in on-call rotation to provide 24/7 support coverage for critical production issues
Provide excellent customer service to internal teams and external clients

Who You Are

Bachelors degree in Computer Science, Information Technology, or related field
1-3 years of experience in a production support role(L1 & L2), preferably in a financial technology company
Strong knowledge of API, Postman,SQL(querying)
Experience with monitoring tools such as Freshdesk
Working knowledge of SQL and database management
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to work well under pressure in a fast-paced environment
Team player with a positive attitude and a willingness to learn and adapt

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