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Deutsche Bank
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Production Support Engineer, AS

Production Support Engineer, AS

Deutsche Bank

2 - 6 years

5 - 9 Lacs

pune

Posted:3 days ago| Platform:

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Skills Required

python java linux shell scripting aws oracle software development autosys engineering support microsoft azure dbms cloud technologies ansible application development production support gcp application support splunk perl agile unix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role :
Job TitleProduction Support Engineer
Corporate TitleAssociate
Location
Pune, India
Role Description
Providing application support and maintaining an operational environment for multiple applications (both in-house and vendor provided) for daily operational tasks, incident and problem management, change, as well as responsibility and accountability for production readiness for new application/service on-boarding.What well offer you
As part of our flexible scheme, here are just some of the benefits that youll enjoy,

Best in class leave policy.

Gender neutral parental leaves

100% reimbursement under childcare assistance benefit (gender neutral)

Sponsorship for Industry relevant certifications and education

Employee Assistance Program for you and your family members

Comprehensive Hospitalization Insurance for you and your dependents

Accident and Term life Insurance

Complementary Health screening for 35 yrs. and above

Your key responsibilities

Adhering to key performance indicators relating to production support activities, such as incident and problem targets, automation and manual effort reduction, disaster recovery compliance, closure of audit points, monitoring improvements etc.

Improving production support processes and best practices, covering the ITIL disciplines of incident and problem management

Reduce manual interventions and maintain compliance with bank policies.

Management of incidents from detection to resolution, including documentation of closure of subsequent post-mortem and problem management activities.

Gain detailed knowledge of all business flows, the application architectures and the hardware configuration for supported applications.

Document and maintain OLAs, SLAs and knowledge bases to support the platforms, ensuring consistent service levels are achieved across the global support team.

Ensure timely delivery of key data feeds and services within SLAs.

Own the production environment and act as gatekeeper for all changes.

Your skills and experience

Knowledge of ITIL (or equivalent) framework, add-on if certified

Experience in using UNIX/Linux, Oracle (or other relation) databases,

Knowledge of scripting languages -shell/ PERL/ Python

Knowledge of standard application development technologies, e.g. Java.

Knowledge of cloud technologies (e.g. GCP, Azure, AWS) preferred but not essential.

Experience of monitoring/scheduling software such as Geneos, Splunk, Control-M, Autosys, etc.

Knowledge of the Agile method of software development

Knowledge of task automation, e.g. Ansible

Excellent written and oral communication skills

Proactive and able to work independently

Ability to work with global teams. Intercultural and diversity awareness

Training and development to help you excel in your career.

Coaching and support from experts in your team.

A culture of continuous learning to aid progression.

A range of flexible benefits that you can tailor to suit your needs.

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Production Support Engineer, AS