Production Support Analyst

Position Purpose

• Handle technical file transfer chain build requests
• Part of the Connexis Cash Technical Implementation team
• Deliver fully operational technical links (build + test)
• Handle Punctual Technical Customer migration projects
• Handle technical support level 1

Responsibilities

Direct Responsibilities

• Responsible for compliance, build management and follow-up of file transfer technical links
• Perform all relevant technical requests
• Execute all pre-defined Test cases
• Trouble-shooting problems and failed tests cases
  
• Responsible for Activity reporting
• Produce all relevant KPIs for reporting
  
• Clarify requirements and cover the testing of finished features
• Support and answer queries from different support teams and stakeholders

Contributing Responsibilities

• Good Team Player with the right spirit
• On-time delivery
• Timely report the status to the team
• Report issues to management proactively
• Share the core-values of the company: Commitment, Creativity, Ambition and Responsiveness
• Quality oriented and well organized
• Willing to work in high expectancy environments

Technical & Behavioral Competencies

In-depth knowledge on:

• File transfer Protocols FTPS, SFTP, AS2, PESIT)
• File transfer Security (PGP, TLS, Security certificates)
• Technical project Management
• Project Management Tools (Excel, Jira)
• Unix / Linux

Basic knowledge on:

• TCP/IP Networks
• Agile methodology (Scrum/Kanban)

Nice to have:

• Axway CFT and SecureTransport