Production Application Support Professional

FIS

2 - 4 years

12 - 16 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

treasury cloud recruitment operating system financial software software solutions fintech maintenance communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Production Application Support with Payments or Treasury Domain (24/7 Rotational Shifts)

About the role:.

Provide support and troubleshoot issues related to Trax (FIS Payment Hub)
Continuous interaction with clients located globally across the APJ, EMEA, and US regions

About the team:

At FIS we are looking for a Product Support Representative to join the FIS Enterprise Treasury Client Experience team. The successful candidate will provide treasury and payments support to our client base.

What you will be doing:

The role will involve daily communication with staff from leading banks and corporates to which FIS provides financial software solutions.
You will be providing real-time assistance for business-critical products, to trouble shoot or produce an in-depth analysis of reported problems.
Provides in-depth product support to FIS clients by resolving incoming inquiries.
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

.What you bring :

2 to 4 years of experience in production application support
Good experience in Payments or Treasury domain.
Basic Knowledge/experience working with Microsoft Windows Operating system and/or Linux
Good knowledge on Cloud (AWS/Azure)
Excellent interpersonal and communication skills.
Flexible to work in 24/7 Rotational Shifts.

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