Production Agent L1

1 - 4 years

2 - 5 Lacs

Posted:7 hours ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Role Purpose

Join the Lanes Evaluation team at Google Maps and play a crucial role in shaping the future of navigation! Our objective is to significantly improve Google Maps data quality, enhance user experience, and drive future innovations related to lane-level information. As a Data Quality Analyst, you will be at the forefront of this mission, rigorously testing hypotheses, resolving complex data quality issues, performing in-depth data analysis, and continuously refining evaluation workflows and policies through expert operation and insightful analysis.
  • Hypothesis Testing & Validation:

    Design and execute tests to validate hypotheses aimed at enhancing lane data accuracy, completeness, and overall user experience.
  • Issue Resolution:

    Investigate, diagnose, and solve complex quality issues pertaining to Google Maps lane data, ensuring high standards of accuracy and reliability.
  • Data Analysis & Insight Generation:

    Perform comprehensive data analysis on lane-related datasets to identify trends, patterns, and anomalies, deriving actionable insights for quality improvement and product development.
  • Evaluation & Enhancement:

    Conduct targeted evaluations to pinpoint areas for process, policy, or product enhancement within the lane data domain.
  • Research & Development:

    Undertake secondary research to explore potential avenues for expanding and improving existing lane evaluation workflows, operational policies, and reference materials.
  • Root Cause Analysis (RCA):

    Develop and deliver detailed RCA reports, particularly for ML/Hypothesis Model testing outcomes, to understand underlying causes of data discrepancies or model performance issues.
  • Feedback Integration & Adaptation:

    Actively understand and incorporate product feedback, realigning evaluation objectives and strategies to meet evolving product needs and user expectations.

Essential Skills - Must have

  • Meticulous attention to detail.
  • Analytical and problem-solving abilities.
  • Ability to think critically and organize tasks based on the goal of the work.
  • Self driven individuals who can identify and implement efficiencies in any task.
  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks
Mandatory Skills: Geographic Info. Systems(Car support) .

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Wipro

Information Technology & Services

Bengaluru

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