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Product Support Specialist(L0 Support)

4 - 8 years

6 - 10 Lacs

Aurangabad

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

product support customer service customer support technical support customer experience non voice process project management business analysis sql production support incident management application support linux software support unix itil crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

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