Product Support Specialist

About the Role

Product Support Specialist

This isn’t just a support role—it’s about empowering marketers and businesses worldwide to succeed in the new era of AI-driven search.

About Writesonic

Every day, millions turn to AI for answers—and if your brand isn’t there, you’re nowhere. While others scramble to adapt to AI-driven search, Writesonic is already leading the way.

AI SEO and Generative Engine Optimization (GEO) platform

Trusted by 20,000+ marketers worldwide, we’re redefining what it means to be discoverable—from Google to AI and beyond.

What You’ll Do

• Deliver timely, empathetic, and effective support to customers via chat, email, and community channels.
• Troubleshoot product and technical issues, collaborating with engineering and product teams to drive quick resolutions.
• Help customers understand Writesonic’s GEO and SEO capabilities—ensuring they can unlock maximum value.
• Create and maintain documentation: FAQs, knowledge base articles, and best practice guides.
• Proactively identify trends in customer feedback and share insights with the product team.
• Act as the customer’s voice internally, helping shape a better product experience.
• Support onboarding and adoption initiatives to make Writesonic a daily habit for customers.

What We’re Looking For

• 1–3 years in SaaS or tech product support, ideally with exposure to SEO, AI, or marketing tools.
• Excellent communication skills (written & verbal) with the ability to simplify complex concepts.
• Experience using support platforms like Intercom, Zendesk, or Freshdesk.
• Strong problem-solving and analytical mindset; comfortable troubleshooting technical issues.
• Passion for customer experience—empathetic, patient, and proactive.
• A fast learner who thrives in a high-growth, remote-first startup environment.

Why Join as a Product Support Specialist at Writesonic?

• Play a

  critical role in shaping the customer journey

  in one of the fastest-growing AI startups.
• Competitive compensation and performance-based incentives.
• Remote-first flexibility with global collaboration.
• Opportunities to grow into customer success, product, or operations roles.
• A supportive, diverse team that values learning and celebrates wins together.

👉 If you’re passionate about problem-solving, customer experience, and helping brands succeed in the AI search era, we’d love to have you on our support team at Writesonic!