Product Support Manager (Manufacturing)

HIRING FOR A CLIENT - A globally recognized manufacturer of high-performance electrical components

NOTE - This position is not for IT people. Only talent from Manufacturing background apply.

Product Support Manager (Manufacturing background)

Key Responsibilities

· Respond to customer issues regarding mechanical, electrical, and electronic components

· Analyze problems, recommend solutions, and oversee resolution

· Coordinate with technical and sales teams to ensure successful product usage

· Provide hands-on installation assistance, training, and product performance monitoring

· Develop a service dealer network

· Generate sales revenue by selling spares / consumables to prospective customers / dealers

· Maintain product documentation, including manuals and service records

· Deliver customer service reports and gather product feedback

· Identify recurring issues and recommend product improvements

· Ensure adherence to service and quality standards

· Assist in ISO 9000 process documentation and compliance

Key Performance Indicators (KPIs)

· Reduction in service response/resolution time

• Customer satisfaction and feedback score
• Repeat service request rate
• Volume of product improvements initiated based on support insights
• Support process compliance and documentation accuracy

Qualifications & Experience

• Bachelor’s degree in Automobile/ Mechanical Engineering – Mandatory
• Exposure and hands on experience of 3 to 4 years in service, repairs and maintenance of Petrol and Diesel Engines and Generators is a MUST.
• Familiarity with disassembly, assembly of engines of reputed make
• Familiarity with ISO 9000 and service documentation protocols
• Excellent communication and troubleshooting skills
• Customer-centric approach and fieldwork experience