Product Operations Excellence Specialist

The Product Operations Specialist is responsible for driving operational excellence and seamless collaboration across teams and functions. This role ensures effective delivery of bp pulse Product program and successful cross-functional coordination within the Product & Tech organization and with business entities.

Role synopsis:

• Ensure a comprehensive view of the product portfolio and operating program, and their impact on the business.
• Support and optimize the Product delivery process to align with operating plan commitments.
• Create and maintain clear, articulated and insightful documentation that demonstrates program execution.

Shift pattern: 2:00pm - 11:00pm IST

• Manage key operational processes from Triage, Proof of Concept/ Discovery, Execution, and continuous improvement in an agile methodology or waterfall methodology. Oversee OMS
• Lead initiatives to streamline workflows, reduce bottlenecks, and ensure cross-functional coordination.
• Create and maintain enduring documents that demonstrate program execution, Weekly Recap, leadership team-level and other C-level comms
• Partner with the Chief Customer and Product Officer to align processes with the broader organizational vision and goals.
• Gather input from regional teams, product managers, and external stakeholders to shape Product Increment plans and process changes.
• Collect feedback on digital delivery frameworks and stakeholder interface improvements. Use both qualitative and quantitative data to inform process optimization decisions, analyse data, and consolidate findings into reports for directional input.
• Propose tooling and reporting optimization initiatives that aligns with bp Tech standard tools. Identify, evaluate, and implement tools and software solutions that enhance productivity, collaboration, and overall efficiency within the Product team.
• Promote standardization and best practices in the use of software tools and reporting across bp pulse Product & Tech, Finance, and wider business stakeholders. Key tools include Power Bi Mission Dashboard, ADO, Time writing app, and other enterprise productivity software.

Dimensions

1. Process Efficiency:

a. Percentage improvement in key workflow efficiency (e.g., time to completion, task throughput).

b. Reduction in process bottlenecks and handoff delays (e.g., reduced lead time between product and engineering teams).

2. Cross-functional Alignment:

a. Improvement in collaboration metrics (e.g., reduced misalignments between regional and global teams).

b. Number of successfully aligned missions with regional business priorities.

3. Stakeholder Satisfaction:

a. Feedback scores from internal and external partners on communication and coordination.

4. Organizational Alignment:

a. Alignment of 100% of mission portfolio with the organizations annual and long-term goals.

b. % of goals in the operating plan met or exceeded

Experience and qualifications

• Excellent understanding of the EV charging industry and key players.
• Keen interest in emerging trends, products, and technologies in the EV charging industry Comfortable navigating between the big ideas and executional realities to achieve operational efficiencies and financial results
• Systematic working style. Ability to develop clear goals and to deliver
• Strong analytical and problem-solving skills
• Able to demonstrate tech fluency, ability to interpret and analyse data from a variety of sources, understanding of agile software development
• Strong interpersonal skills, including excellent written and oral communication skills
• Leadership: Ability to guide a team and help it rally around a common goal. Able to manage expectations and deliveries when interacting with people external to the team
• Resilient, willingness to adapt and remain motivated, and deal with ambiguity

Skills Required -