Product Onboarding & Implementation Specialist ((Salesforce Admin Certified)

As a Product Onboarding and Implementation Specialist, your role will involve driving onboarding for Enterprise customers to ensure smooth transitions and high satisfaction. You will be responsible for analyzing customer needs, providing product expertise, and delivering tailored solutions. This position requires a combination of technical acumen, strategic thinking, and leadership skills while closely collaborating with sales and product teams. Key Responsibilities: - Develop solutions and organize, plan, create & deliver compelling proof of concept demonstrations - Ensure solutions stated in the Statement of Work are best practice and in line with client requirements - Manage the sales bid process by responding to RFIs & RFPs - Work closely with Sales to ensure successful closure of the sales process - Liaise with Product Managers to provide feedback from clients about product requirements - Keep abreast of market trends and product & competitor landscapes Qualifications Required: Essential: - Excellent soft skills (Communication, Coordination & Negotiation) - Skill to ask the right questions - Knowledge of organization offerings and analytical skills - Time-bound and attention to detail - Customer facing & problem-solving skills - Ability to work as a team - Presentation & Solution delivery - Providing technical consultation to prospects/customers - Experience in CRM - Salesforce/Zoho - People manager skill set Desired: - Business approach - Working with partners & other channels - Customer Relationship building In order to succeed in this role, a flexible skill set is essential. You should be able to think strategically, execute tactically, and collaborate effectively across various teams, levels, and situations. Utilize your technical expertise to assist customers in determining if SMS-Magic is the right solution for them. Additionally, your responsibilities will include preparing and delivering product messaging, working hands-on with SMS-Magic products, making integration recommendations, administering onboarding and product implementation support, collaborating with Salesforce architects, and maintaining accurate documentation throughout the project lifecycle. Please note that the job description provided does not contain any additional details about the company.,