Product Manager – Survey Programming & Insights

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About the Role

We are looking for a Product Manager – Survey Programming & Insights with strong expertise in survey operations, programming, and data delivery, combined with the ability to design and manage new insight-driven solutions. This role blends hands-on technical knowledge of survey tools with a strategic product mindset to create and scale offerings around company insights, expert interviews, and AI-enabled research models.

The role requires someone who can bridge client needs, research execution, and product innovation - ensuring seamless delivery of insights with the right technology and operational frameworks.

Key Responsibilities

Product Management & Solution Design:

• Define and evolve the product roadmap for Survey Programming & Company Insights Solutions.
• Translate client requirements into scalable survey workflows, data collection processes, and AI-enabled enrichment models.
• Collaborate with AI and engineering teams to incorporate automation, text analytics, and persona identification models into research operations.
• Build requirements documents, prototypes, and reporting frameworks to ensure insight delivery aligns with business needs.

Survey Programming & Insights Delivery:

• Oversee survey programming and execution using tools such as Decipher, IBM SPSS Dimensions, or CATI systems.
• Ensure accurate and efficient data collection through well-structured survey design, respondent management, and validation checks.
• Manage CATI- and expert-interview–based projects, aligning respondent selection to client-defined personas.
• Design reporting pipelines in PowerBI (or similar platforms) to deliver actionable insights to clients.

Client & Stakeholder Management:

• Engage with clients to define survey objectives, identify correct personas, and refine business questions.
• Present insights, dashboards, and recommendations in a way that is easy to act upon for client stakeholders.
• Act as a key liaison between clients, operations teams, and technology teams to ensure high-quality outcomes.

Team Leadership & Operations:

• Lead and mentor a team of survey programmers and research analysts.
• Establish best practices in survey design, data quality checks, and delivery timelines.
• Foster a culture of efficiency, innovation, and client-first delivery.

Qualifications & Experience:

• 10+ years of experience in survey programming, data operations, and research delivery.
• Strong expertise in survey tools such as Decipher, IBM SPSS Dimensions, Qualtrics, or similar CATI systems.
• Proven ability to manage the end-to-end lifecycle of survey-based projects, from design to reporting.
• Exposure to company insights research, expert interviews, or persona identification frameworks is preferred.
• Experience with PowerBI or other BI tools for dashboarding and reporting.
• Strong communication skills with experience managing cross-functional teams and client relationships.

Why Join Us? :

• Take ownership of building and scaling survey-driven insights products.
• Work at the intersection of AI, research operations, and product innovation.
• Lead a team delivering high-impact insights to global enterprise clients.
• Be part of a fast-growing company where you shape both the product and the process.

About Us:

At Bern AI Lab, we’re building the next generation of AI-native systems: modular, agentic, and production-ready. Our platforms combine world-class AI research with robust engineering to help enterprises move beyond pilots into scalable production systems.

We’re a team of engineers, designers, and builders who thrive at the frontier of AI and modern software. If you’re passionate about creating intuitive front-end experiences that bring AI to life, we’d love to meet you.

To Apply:

• Apply via LinkedIn and send your resume to talent@bernailab.com