Product Demo & Implementation Specialist

Role Summary

The Product Demo & Implementation Specialist is responsible for delivering impactful product demonstrations to prospective clients and ensuring smooth implementation and onboarding post-sale. This role bridges pre-sales, product understanding, and customer success, ensuring customers derive maximum value from the product.

Key Responsibilities1️ Product Demo & Pre-Sales Support

• Conduct live product demos (online / onsite) for prospects.
• Understand client business requirements and map them to product features.
• Customize demo flows as per industry and client use cases.
• Support sales team during pre-sales discussions, objections, and solutioning.
• Maintain demo environments with updated product configurations.

2️ Product Implementation & Onboarding

• Lead end-to-end product implementation post-sales.
• Configure system settings such as:
• Company setup
• Employee master data
• Policies, workflows, roles, and permissions
• Coordinate with internal teams (tech, product, payroll, HR) for smooth deployment.
• Conduct user training sessions for HR/Admin and ESS users.
• Ensure timely go-live and handover to support/customer success team.

3️ Client Coordination & Support

• Act as the primary point of contact during implementation phase.
• Address client queries related to configuration and product usage.
• Assist clients in data import, validation, and initial system checks.
• Document implementation steps, configurations, and client sign-off.

4️ Product Feedback & Documentation

• Share customer feedback with product and development teams.
• Suggest process improvements based on client interactions.
• Maintain SOPs, demo scripts, and implementation checklists.

Required Skills & Competencies

• Strong understanding of SaaS products (HRMS preferred).
• Excellent presentation and communication skills.
• Ability to explain technical concepts in simple business language.
• Hands-on experience in product configuration / implementation.
• Good client handling and problem-solving skills.
• Comfortable with tools like CRM, ticketing systems, and spreadsheets.

Qualifications

• Bachelor’s degree in Engineering, IT, Business, or related field.
• 1–4 years of experience in:
• Product Demo / Pre-Sales / Implementation / Customer Success
• HRMS / Payroll / Enterprise SaaS experience is a plus.

Ideal For

• HRMS / Payroll / ERP / SaaS product companies
• Roles combining demo + onboarding + implementation

Job Type: Full-time

Pay: From ₹300,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund
• Work from home

Work Location: Hybrid remote in Bhubaneswar, Orissa