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Sprinklr
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Product Consultant - Lead

Product Consultant - Lead

Sprinklr

6 - 11 years

50 - 55 Lacs

bengaluru

Posted:3 hours ago| Platform:

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Skills Required

market analysis data analysis automation operational excellence project management consulting strategic planning stakeholder management operations business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Strategic Planning: Developing and implementing strategies to achieve business objectives, often involving market analysis and long-term planning.

Operational Excellence: Designing and optimizing processes, workflows, and systems to enhance efficiency, reduce costs, and improve stakeholder experience.

Project Management: Leading and executing projects to implement strategic initiatives, ensuring timely delivery.

Data Analysis, Data Automation and Reporting: Utilizing data to identify trends, measure performance, and inform decision-making, often involving the creation of dashboards and advanced reports. Skilled in MS Excel, VBA, Power BI and similar tools.

Problem-Solving: Identifying and resolving complex strategic and operational challenges, finding innovative solutions and improving processes using first principles.

Stakeholder Management: Partnering with global leaders across functions for a smooth end to end project/solution delivery.

Main Qualifications:

Bachelors degree in a related field (business, operations, management, engineering, etc.).

Minimum 6+ years of experience leading cross-functional initiatives for professional services or support teams for a B2B SaaS company with a passion for solving business challenges. Experience in building, leading and executing process improvement, process automations, org-wide transformation projects.

Demonstrated history of delivering strategic projects for Professional Services that entail strategic planning, consulting, project management and problem solving to achieve business goals.

2+ years of experience with social media on major platforms (Meta, X, LinkedIn etc.) with a strong understanding of Customer Experience Management strategies, tools and platforms

Ability to partner and effectively communicate with Senior leadership as needed. Comfortable with cross-functional collaboration involving internal as well as external stakeholders to achieve business goals.

Excellent written, communication and presentation skills. Ability to effectively communicate insights, recommendations, and project updates to stakeholders, influencing decision-making and driving change.

Strong expertise in data modelling and analysis in excel, VBA, Power BI and PowerPoint

Ability to work independently and as a member of a team

Ability to work effectively under tight deadlines and juggle several assignments simultaneously .

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