Job
Description
As a Product Associate in Consumer Bank, you have the opportunity to play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you will contribute your skills and insights to help ensure the success of our product offerings. This role offers a chance to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences. You will act as a catalyst for change, focusing on clean-sheet reinvention, driving continuous improvement, and ensuring measures of success are defined, measured, and value creation is demonstrated, with an entrepreneurial attitude and a strong sense of reliability and ownership. Being accountable for feature performance necessitates knowledge on how to pivot to meet business case goals. It is essential to see the big picture while having a deep knowledge of the owned feature, which is key to successfully prioritizing stories and determining the path to implementing features effectively. Moreover, you will partner with senior product owners to progress the product roadmap, act as the voice of the customer, and drive product vision in forums when senior product owners are not present. Managing existing product features and actively leading the research, definition, and development of new features to advance the product roadmap will be part of your responsibilities. Facilitating and driving customer-focused solutions across the organization in direct support of the Product Owner is crucial. In this role, you will drive the product continually towards a meaningful balance between customer needs, business objectives, and technical feasibility. Writing epics, user stories, acceptance criteria, and participating in all agile events of the product group as a team member are also essential tasks. Developing a depth of domain knowledge to evaluate current/future state business objectives and ensure target state architecture alignment with business capability needs will be expected, serving as a subject matter expert with respect to major business processes and supporting applications/capabilities. To qualify for this position, you should have at least 3 years of product management/program execution experience, including defining user experience needs, writing epics, stories, and acceptance criteria, creating product value propositions, developing features and benefits, and developing roadmaps. Experience and comfort working within non-linear design and development processes, as well as the design and development of product/service offerings that span multiple channels and form factors, are required. A passion for online and mobile technology, knowledge of industry structure, trends, and influential companies, and the ability to remain productive, positive, and solution-seeking while facing organizational change are crucial. Additionally, you should possess mobile and digital experience, defining user experiences optimized for needs in the mobile/digital space. The ability to synthesize large amounts of information to inform decisions, question, elicit, and drill down into qualitative and quantitative data and concepts, and excellent written and verbal communication skills are necessary. An organized and systematic approach to problem solving, understanding of both design thinking and systems thinking, and a BS or equivalent level of education/experience are also required. Preferred qualifications include the ability to drive business results and define and measure value creation, experience working in agile/scrum teams, analytical thinking and problem-solving skills, client and customer focus, experience in research and analysis, strong verbal and written communication skills, innovation, process improvement, creativity, clean-sheet reinvention, and exposure to branch operations in a bank as an added advantage.,
