Process Training Manager

As a Process Training Manager at a leading BPO in Hyderabad, you will play a key role in enhancing the training and development programs for the International Voice Process. Your responsibilities will include: - Identifying and assessing current and future training needs by conducting job analysis, career path evaluations, annual performance appraisals, and consulting with line managers. - Developing individualized training plans to address specific needs and expectations of the team members. - Conducting effective induction and orientation sessions for new hires. - Monitoring and evaluating the effectiveness and success of training programs regularly, including assessing the Return on Investment (ROI) and reporting on the outcomes. - Enhancing the current training methodologies and frameworks to align with the evolving requirements of the organization. - Tailoring training programs to address any process-related opportunities and challenges that may arise. - Keeping abreast of the latest training trends, developments, and best practices in the industry. - Utilizing a mix of traditional and modern training methods such as mentoring, coaching, e-learning, workshops, and simulations. - Scheduling training sessions, coordinating information cascade, and other interventions for the team members. - Reviewing and updating existing training materials and manuals to ensure their appropriateness and relevance. - Collaborating with managers to address learning issues, instructional problems, or new educational requirements for specific employees or departments. If you are passionate about training and development and have experience working as a Training Manager in an International BPO setting, this role offers you the opportunity to make a significant impact. The organization values immediate joiners and encourages candidates willing to relocate to apply. To express your interest in this position, you can email your CV to simmi@hiresquad.in or call at 8467054123.,