Process Trainer

Roles and responsibilities include:

Develop a schedule to assess training needs

Conduct training through new materials

Consult with other trainers, managers, and leadership

Track and compile collected data

Conceptualize training materials based on data and research

Communicate training needs and online resources

Create training strategies, initiatives, and materials, Test and review created materials

Maintain a database of all training materials

Review employee performance and learning

Candidates with prior Training Experience in chat handling process would be preferred

Key Deliverables (KRA/Measure):

Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software

Experience with technologies and best practices for instructional manuals and teaching platforms

Good interpersonal skills and communication with all levels of management

Able to multitask, prioritize, and manage time efficiently

Leadership, team building, and management skills

Deliver New Hire Training Batches

Conduct Refresher Trainings/cross trainings per requirements

Develop Content for various trainings

Liaison with different functions to drive business objectives

Calibrations within the team and with the quality team

Maintain various training data and prepare reports

Conduct PKT's for associates on the floor

Conduct TNI/TNA to understand process requirements and roll out action plans

Consult with TL's/peers & RM to identify and drive process improvement initiatives

Work Experience

Minimum 1.8 years previous experience as a trainer, corporate training specialist, or related position

Language & Communication

Develop a schedule to assess training needs

Conduct training through new materials

Should have good communication skills in English