Process Trainer

Ketto

1 - 4 years

1 - 4 Lacs

Mumbai Maharashtra India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Process Training coaching Onboarding Sales Training TNI analysis Product Training

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities

Design and deliver training programs for new hires, focusing on product knowledge, soft skills, and process orientation.
Conduct regular coaching sessions with team members to improve performance and address skill gaps.
Develop and maintain effective communication channels with clients to understand their requirements and provide tailored solutions.
Provide feedback and recognition to team members for their achievements, promoting a culture of continuous learning.
Collaborate with internal stakeholders to identify areas of improvement in processes and implement changes accordingly.

Desired Candidate Profile

1-4 years of experience in BPO industry or related field (call center environment).
Strong understanding of handling NHT calls, OJT methodologies, sales training principles, product training techniques.
Proficiency in TNI (Training Needs Identification) analysis; ability to analyze business needs and develop targeted interventions.
Excellent soft skills training expertise; ability to design engaging training programs.

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