1.0 - 4.0 years

1 - 4 Lacs

Mumbai, Maharashtra, India

On-site

Roles and Responsibilities Design and deliver training programs for new hires, focusing on product knowledge, soft skills, and process orientation. Conduct regular coaching sessions with team members to improve performance and address skill gaps. Develop and maintain effective communication channels with clients to understand their requirements and provide tailored solutions. Provide feedback and recognition to team members for their achievements, promoting a culture of continuous learning. Collaborate with internal stakeholders to identify areas of improvement in processes and implement changes accordingly. Desired Candidate Profile 1-4 years of experience in BPO industry or related field (call center environment). Strong understanding of handling NHT calls, OJT methodologies, sales training principles, product training techniques. Proficiency in TNI (Training Needs Identification) analysis; ability to analyze business needs and develop targeted interventions. Excellent soft skills training expertise; ability to design engaging training programs.

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Trainer 1point1

2.0 - 5.0 years

2 - 5 Lacs

Mumbai, Maharashtra, India

On-site

Minimum qualification is HSC and above with a percentage of minimum 45% marks Should have at least 1 year of experience in the role being offered Final round of interview to be taken by the Client team Develop a schedule to assess training needs regularly Consult & collaborate with other trainers, managers, and leadership Track and compile collected data Conceptualize training materials Communicate training needs + Refresher trainings based on TNI/BQM Create training strategies, initiatives, and materials Test and review created materials Maintain a database of all the training materials New Hire training

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Trainer Cum HR Ops Professional Maruti Suzuki

2.0 - 7.0 years

2 - 7 Lacs

Gurgaon, Haryana, India

On-site

Imparting Technical Trainings in automobile domain. Planning & Execution of Training Calendar. Developing & reviewing Technical Training content. Effective utilization of resources & training partner management. Identifying TNI from various business verticals and discussion about content with training effectiveness analysis. Laisoning with other verticals/external agencies/ Govt for training development, monitoring & effectiveness. Adopting Industry Best practices for training delivery. Training Facility development/ maintenance/ upgradation. Skills - Technical/ Functional: Good Technical Know How about Auto Industry & latest technologies, Project Management Skills Good knowledge of MS Office, Data Analytics, MIS preparation etc. Behavioral: Interpersonal skills, Communication & presentation skills, Result orientation, Team player, Networking skills, Analytical Skills

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