Process Trainer (International BPO)

Role & responsibilities

Ensure successful execution of training needs. Measure program training effectiveness.

Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.

Preferred candidate profile

• Acclimate new hires to the business and conduct training and upskill sessions
• Schedule training in coordination with training TL, HR, Operations Managers & quality team and

ensure completeness within the deadline

• Direct structured learning experiences and monitor their quality results
• Assess training effectiveness to ensure incorporation of taught skills and techniques into

employees work behavior

• Identify training needs by evaluating strengths and weaknesses
• Periodically evaluate ongoing programs to ensure that they reflect any changes
• Conduct evaluations to identify areas of improvement
• Manage weekly/monthly/yearly process KPIs and targets
• Stay updated with the process knowledge and communicate process updates within the team in

timely manner

• Develop or oversee the production of classroom handouts, instructional materials, aids, manuals
• Must keep track & document all process updates shared by clients or discussed in team

huddles/meetings/client calls

• All escalations which are handled should be accurately dealt with without negative feedback

from clients or internal team

• Understanding of nuance and the grey area - you understand its not a black and white world and

understand the difference of working with guidelines vs. hard and fast rules

Perks and benefits

Incentives & Shift Allowances

Interested candidates can reach out on below contact details.

Contact Number : 9096860865

Email ID : payal.agarwal@atidiv.com