Process Trainer (International BPO)

As an experienced Training Specialist, your role involves conducting training sessions for new hires and facilitating process-specific training according to client guidelines. Your key responsibilities will include: - Conducting new hire training (NHT) for fresh recruits. - Facilitating process-specific training based on client guidelines. You will also be involved in training material development by preparing and updating training content, manuals, and modules. Customizing content to align with client processes and industry standards is an essential aspect of your job. In addition, you will be responsible for assessment and evaluation by conducting evaluations, quizzes, and mock calls to assess readiness. Identifying learning needs and providing targeted coaching to trainees are crucial for their development. Monitoring performance and tracking training effectiveness and trainee performance metrics will be part of your responsibilities. Sharing training reports and feedback with management and clients is necessary for continuous improvement. Effective communication with stakeholders is key. You will work closely with operations, quality, and HR teams to align training with business needs. Attending calibration sessions with clients for process updates is also part of your role. No additional details about the company were provided in the job description.,