Process Trainer- BPO (Healthcare Domain)

2 - 4 years

10 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher.
  • The Candidate should be able to handle 20 - 30 Trainee batches.
  • Ability to multi-task with well-developed organizational skills.
  • Designing and delivering engaging training program to improve employees Product & Process Knowledge.
  • The Candidate will be responsible for delivering 100% throughput in every training batches.
  • Good knowledge of Quality tools / KPIs
  • Good experience in Call audits & call calibarations.

Required Candidate profile:

  • Minimum 1 year experience as a Trainer in Call center.
  • the candidate handling any healthcare process as a trainer will be an added advantage
  • Candidate must be proficient in English hindi and marathi language communication.
  • Experience in handling Product, Process & Soft skill trainings in Domestic BPO
  • Good interpersonal skill.
  • Good in PPT & Excel..

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