Process Manager

Role Overview: As a Process Manager in Quality & Compliance at SteepGraph, you will play a crucial role in developing impactful processes to drive excellence and ensure compliance within the organization. Your primary responsibility will be to shape organizational standards and cultivate a culture of continuous improvement. Key Responsibilities: - Identify and bridge process gaps across departments - Standardize operational workflows and define governance models in collaboration with various teams - Conduct internal audits, compliance assessments, and investigate non-conformities to recommend corrective actions - Drive cross-functional process improvements and efficiency gains - Establish and monitor KPIs across departments to enhance overall performance and accountability - Collaborate with IT to digitalize key business processes, define functional specs, and validate system implementations - Deliver quality and compliance training across teams and stay informed about regulatory changes Qualifications Required: - Bachelor's degree in Engineering/Technology/Business (Masters preferred) - At least 8 years of experience in process management and quality assurance - Deep understanding of ISO standards, especially ISO 9001, CMMI, and audit methodology - Certifications such as ISO Lead Auditor and Six Sigma (Green/Black Belt) preferred - Familiarity with digital tools like Jira, Confluence, and Power BI - Strong analytical, communication, and stakeholder management skills - Prior experience in an IT service company would be beneficial,