Process Manager - KYC

eClerx

6 - 9 years

2 - 6 Lacs

Pune

Posted:21 hours ago| Platform:

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Skills Required

it services customer service regulatory process management kyc cost reduction project management operations management business development software solution sales itsm incident management lead generation it sales it infrastructure itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., responsible for managing the Know Your Customer (KYC) process. The ideal candidate will have 6-9 years of experience in IT Services & Consulting, with a strong background in process management and customer service.

Roles and Responsibility

Manage and oversee the KYC process to ensure compliance with regulatory requirements.
Develop and implement process improvements to increase efficiency and reduce costs.
Collaborate with cross-functional teams to resolve customer complaints and issues.
Analyze and report on process performance metrics to identify areas for improvement.
Implement and maintain quality control measures to ensure high standards of customer service.
Lead and motivate a team of customer service representatives to achieve their goals.

Job Requirements

Strong knowledge of IT Services & Consulting industry trends and regulations.
Excellent communication and interpersonal skills for effective collaboration with customers and teams.
Ability to analyze complex data sets and make informed decisions.
Strong problem-solving skills to resolve customer complaints and issues.
Experience with process management tools and technologies.
Ability to lead and motivate a team to achieve their goals.

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