Process Manager

Role Overview: As an HRO Process Manager based in Kolkata, you are expected to have over 10 years of working experience in HRM/HRSS in any geography. Your role will involve a deep understanding of core HR operations, along with strong analytical, problem-solving, and decision-making skills. Managing large teams effectively and maintaining client and stakeholder relationships are crucial aspects of this role. Key Responsibilities: - Oversee the end-to-end HRM process for the client. - Ensure timely resolution of requests and exceed agreed-upon service levels. - Proactively identify areas for service level improvements by anticipating changes. - Design, develop, and maintain HRM processes within the organization. - Implement best practices in the HRM space. - Monitor and reduce HRM costs. - Stay updated on dynamic regulatory environments. - Mentor team members. - Manage and develop the HRM resources team. - Act as a point of contact for managers on HRM topics. - Communicate assertively with logical recommendations. Qualifications Required: - 10+ years of working experience in HRM/HRSS. - Strong analytical, problem-solving, and decision-making skills. - Expertise in HIRE TO RETIRE, HRO operations, HRSS, HR operations, and human resources. - Proactive and strategic thinking to drive HRM processes effectively. Additional Company Details: This full-time, permanent position in the ITES/BPO/KPO industry requires continuous improvement, team engagement, and adaptability to global working hours to succeed in this role.,