Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Pune
>
eClerx
>
Process Manager

Process Manager

eClerx

0 years

0 Lacs

Pune Maharashtra India

Posted:2 days ago| Platform:

Apply

Skills Required

reports data metrics audits checks verification training management leadership retention mapping security remediation payments communication report

Work Mode

On-site

Job Type

Full Time

Job Description

Prepares performance reports by collecting, analyzing, and summarizing data and trends
Ensure Critical Performance Metrics are met consistently
Lead client/vendor reviews/calibrations
Revert to client/vendor queries on routine issues
Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
Manage multiple teams
Perform audits and quality checks on Team Leads & Floor Supports
Provide feedback to the Team Leads & Floor Supports periodically on their performance
Ensure cross skilling and periodic process re-verification to ensure resource pool
Perform Training Need Identification for teams
Perform Bottom Quartile Management
Ensure directives from senior leadership are percolated and acted upon
Hold periodic meetings, discuss task delegation and review issues
Conduct team huddles and meetings to discuss operational updates
Build team spirit through group sessions, activities, and projects
Focus on retention of staff through career mapping & guiding team members
Advocate and follow organizational policies and procedures
Adhere to the information security requirements
Ensure all client deliverables met within timelines
Ensure productivity/quality enhancement and process meet all metrics
Remediation of any major incident
Manage client MBR/QBR deck, client calls and reviews

About The Team

eClerx or its affiliate partners do not solicit fees or payments and does not ask for confidential financial information from applicants for job offers. Safety of personal assets is every individual’s responsibility. All candidates are requested to stay alert and be aware of fraudulent/unethical hiring practices, and take effective measures to safeguard their personal information. eClerx is not liable for any payments made by applicants in response to fraudulent job offers.
If you are suspicious of any unethical job-related activity or communication related to eClerx, please report it on this link. https://careers.eclerx.com/Static/RecruitmentFraudAlert

More Jobs at eClerx

Senior Process Manager - Voice/ CHAT

Navi Mumbai

10 - 18 yrs

INR 8 - 12 Lacs

Access Management

Mumbai, Navi Mumbai, Mumbai (All Areas)

3 - 5 yrs

INR 2 - 7 Lacs

eClerx Financial Analyst - Walk-in Drive (Pune)

Pune

Experience: Not specified

INR 0 - 2 Lacs

Program Manager - KYC

Pune

15 - 20 yrs

INR 17 - 22 Lacs

SQL DBA

Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)

9 - 12 yrs

INR 10 - 20 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

eClerx

IT Services and IT Consulting

Mumbai Maharashtra

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Process Manager