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eClerx
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Process Manager

Process Manager

eClerx

3 - 5 years

0 Lacs

Pune Maharashtra India

Posted:18 hours ago| Platform:

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Skills Required

flow analyze documentation logic visual ui communication development ux design collaboration mapping figma prototyping payments report

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities

Document User Flow: Create detailed user flow, user journey, and experience journey maps using Miro.
Collaborate with Cross-Functional Teams: Work closely with various teams to ensure seamless user experiences are accurately mapped.
Identify Personas: Develop experience flow maps centered around real users by identifying and incorporating personas.
Analyze Journeys: Evaluate user journeys to pinpoint pain points, opportunities, and areas for improvement that impact both the business and customers.

Expectations

Detailed Documentation: Produce comprehensive maps that include business logic, system logic, and visual elements (UI screenshots) to ensure transparency.
Clear Communication: Effectively communicate Miro maps to business stakeholders and internal teams, including Product Development Managers (PDMs) and Project Managers (PMs).

Preferred Skills

Proficiency in Miro: Strong ability to use Miro for creating detailed user flow and journey maps.
UX Design Expertise: Solid understanding of UX design principles and best practices.
Analytical Skills: Ability to analyze user journeys and identify pain points and opportunities for improvement.
Communication Skills: Excellent verbal and written communication skills to effectively convey information to various stakeholders.
Collaboration: Proven experience working collaboratively with cross-functional teams.
Attention to Detail: High level of accuracy and attention to detail in documentation and analysis.

Experience Level

Minimum 3-5 years of experience in UX design, user journey mapping, or a related field.

Tools Needed

Miro: For creating user flow and journey maps.
Adobe XD/Figma: For designing and prototyping user interfaces.

About The Team

eClerx or its affiliate partners do not solicit fees or payments and does not ask for confidential financial information from applicants for job offers. Safety of personal assets is every individual’s responsibility. All candidates are requested to stay alert and be aware of fraudulent/unethical hiring practices, and take effective measures to safeguard their personal information. eClerx is not liable for any payments made by applicants in response to fraudulent job offers.
If you are suspicious of any unethical job-related activity or communication related to eClerx, please report it on this link. https://careers.eclerx.com/Static/RecruitmentFraudAlert

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Process Manager