Process Manager

Process Manager

• Supervision and control: Monitors the performance of processes to ensure they operate efficiently and meet set objectives.
• Continuous improvement: Identifies opportunities for improvement and implements changes to optimize processes
• Training and support on process: Trains teams on processes and provides ongoing support to ensure their understanding and adherence.
• Collaborate with cross-functional teams to ensure successful of the mission - Provide regular status updates to stakeholders, ensuring effective communication
• Effectively Leading the Incident, Problem and Change Management processes across the Service Lines (SL) and Business Services (BSS)
• Handling escalations

Important Requirements:

• Good Understanding of Incident, Problem, Change and Service Request Management
• Lean Agile Culture
• Technical culture in software development and infrastructure operations
• ITIL Certified
• 3 days mandatory- Work from Office

Skills:

• Experience in process management or a related role, with knowledge of service management principles, processes and best practices.
• Good communication and interpersonal/ intercultural skills, with the ability to build rapport and maintain positive relationships with teams and internal stakeholders.
• Strong abilities in lean management, with a customer-centric approach to resolving service-related challenges.
• Abilities with service management frameworks such as ITIL
• Good knowledge of Michelin IS is a real plus