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Process Lead - German Language

5 - 9 years

0 Lacs

noida uttar pradesh

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

german language client engagement stakeholder management talent development talent acquisition case management remuneration hr policies knowledge sharing process documentation liaison hr transactions mobility workforce administration hr helpdesk

Work Mode

On-site

Job Type

Full Time

Job Description

You should have specialization in the German language to effectively manage client engagement. You will work with designated stakeholders to gather and finalize commitments to meet contractual thresholds. It is essential to respond to clients" queries and escalations accurately through various communication channels such as phone, live chat, email, and case management system. Additionally, you will be responsible for processing, maintaining, and administering HR transactions while providing support in areas such as talent development, mobility, workforce administration, talent acquisition, case management, HR helpdesk, and remuneration. Your primary responsibilities will include providing clarification on HR policies and procedures, as well as organizing knowledge sharing sessions within the team and across teams. You will also be expected to update all required process documentation, including process maps and procedures, within agreed timeframes using the defined support tool. Furthermore, you will need to liaise with third parties, vendors, and multiple stakeholders to ensure smooth operations. Overall, your role will involve effectively managing client engagements, addressing client queries and escalations, processing HR transactions, providing support in various HR functions, organizing knowledge sharing sessions, updating process documentation, and collaborating with different stakeholders to achieve desired outcomes.,

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