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Process Expert - Finance & Procurement Services

Process Expert - Finance & Procurement Services

Siemens

2 - 3 years

9 - 14 Lacs

bengaluru

Posted:22 hours ago| Platform:

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Skills Required

finance mm issue management sap service management process optimization accounting collection helpdesk reconciliation technical support automation procurement sap mm service now scm communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

First point of contact for Level 1 Inbound queries (via Calls and Emails) pertaining to ONE SRM and Ariba Application
Solve the issue prior to escalating it to next level of technical support
Co-ordination with other stakeholders for providing appropriate resolution
Timely response to queries from internal customers/ stakeholders.
Follow up with customers to ensure the issues are resolved and update their status and information.
Should be a good standout colleague and proactively initiate process improvements.

We don't need superheroes, just Super minds

Good communication skills (written and verbal)
Bachelor s degree or equivalent experience with minimum 2-3 years experience preferably on helpdesk roles with technical capability
Procurement knowledge / SCM knowledge would be preferred
General P2P knowledge along with SAP MM and FICO module
Ability to learn quickly on the job especially on multi-functional topics and
Should be able to document and follow through on issues with multi-functional team with minimum guidance
Issue management and reporting on improvement measures supporting the service management function
Ability to handle new topics on demand (e.g.: testing, communication etc.)
Expert knowledge on P2P Cycle, SAP, OneSRM, Ariba, Service Now Tool and proficiency in excel.
To support India / US shift timings based on customer requirement

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Automation Machinery Manufacturing

Siemens

bengaluru, karnataka, india

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Process Expert - Finance & Procurement Services