Process Developer | Order Management | Night Shift | WFO Hyderabad

Company:

Joining date- November (IMMEDIATE JOINERS ONLY)

Work Mode: ONSITE

SALARY- UPTO 5 LPA

Experience required - 2 to 5 years [FRESHERS please do NOT apply]

NIGHT SHIFTS

MUST HAVE SKILLS- c

Role Overview

We're hiring Customer Relations Process Developer to lead customer support operations, manage a team, and ensure smooth handling of sales orders, invoicing, returns, logistics, and post-sales support. This role requires strong communication, leadership, and process management skills to deliver excellent client satisfaction.

Key Responsibilities

• Manage customer/sales requests via emails and calls.
• Provide quick solutions for contracts, order status, billing corrections, returns, and refunds.
• Coordinate with internal teams, carriers, vendors, and logistics for order fulfillment and delivery updates.
• Track end-to-end order status and share real-time updates with customers.
• Ensure SLA/KPI compliance, daily TAT, and accuracy targets.
• Handle team management: hiring, onboarding, coaching, reviews, and performance monitoring.
• Act as the contact point for clients and internal stakeholders.
• Support workload allocation, provide training, and guide new joiners.
• Drive continuous improvement in customer relations processes.
  

Qualifications Minimum

• Bachelors degree.

• Experience in

  Order Management

  / Customer Relations / Quoting & Contracting.
• Background in services or hi-tech industry.
• Process/domain knowledge:

• Order Management (entry/amendment)

• Quote-to-Cash process

• Pre-sales & Post-sales support

• Logistics, Returns, Material & Vendor Management, Contract Management

Preferred Skills

• D

  iploma/PG in Supply Chain / Sourcing Management.
• Excellent communication and customer engagement skills.
• Knowledge of Oracle, SAP, ServiceNow.
• Strong skills in planning, problem-solving, teamwork, and flexibility.
• Ability to coach, mentor, and lead teams with professionalism.
  

If you have relevant experience, drop your cv at 8240558147 (no calls please) mentioning "Applying for PD role_Hyderabad"

Virtual Interviews on Friday- 7th November!