Job
Description
Ready to shape the future of work? At Genpact, we don't just adapt to change wedrive it. AI and digital innovation are redefining industries and were leadingthe charge. Genpact’s AI Gigafactory, our industry-first accelerator, is anexample of how were scaling advanced technology solutions to help globalenterprises work smarter, grow faster, and transform at scale. From large-scalemodels to agentic AI, our breakthrough solutions tackle companies most complexchallenges. If you thrive in a fast-moving, tech-drivenenvironment, love solving real-world problems, and want to be part of a teamthat’s shaping the future, this is your moment Genpact (NYSE: G) is an advanced technologyservices and solutions company that delivers lasting value for leadingenterprises globally. Through our deep business knowledge, operationalexcellence, and cutting-edge solutions we help companies across industries getahead and stay ahead. Powered by curiosity, courage, and innovation , ourteams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of Process Developer, OTC ! In this role you are expected to be an independent worker who demonstrates ownership of responsibilities, self-reliance, resourcefulness, and a proactive approach to perform efficient and accurate processing of customer orders from order entry/capture to payment. This includes a variety of tasks, such as order entry, order validation, shipment document creation, invoicing, and cash application. The ideal candidate will have strong analytical and problem-solving skills and excellent customer service and communication skills. Responsibilities • Follow established policies & procedures as laid out in SOPs and other relevant process documents. • Willing to work in US shifts and follow US calendar for Holidays. • Areas of operation – o Deductions management (Claims / Dispute) o Contract management o Order entry & exception management • Support month-end close activities • Backup Support on portfolio’s as needed • Update SOP’s • Peer to peer audits (optional, only if assigned) Qualifications we seek in you! Minimum Qualifications / Skills • Bachelor or Graduate degree • Relevant years of experience in Order to Cash • Strong analytical and problem-solving skills • Excellent customer service and communication skills • Must be self-reliant, resourceful, and proactive in approaching tasks. • Strong analytical skills and ability to work with complex data. • Excellent attention to detail and problem-solving abilities Preferred Qualifications/ Skills • Knowledge of all Order-to-cash processes in the CPG or retail industry. • Proficient in Microsoft Office - Excel, PowerPoint, and Word Strong communication skills • Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines. • Strong interpersonal skills, with the ability to work in a team environment. • Ability to multi-task and prioritize items with specific time constraints. • Client-focused mindset with proven ability to respond quickly to internal and external client requests. Whyjoin Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Comejoin the tech shapers and growth makers at Genpact and take your career in theonly direction that matters: Up. Let’sbuild tomorrow together. Genpactis an Equal Opportunity Employer and considers applicants for all positionswithout regard to race, color, religion or belief, sex, age, national origin,citizenship status, marital status, military/veteran status, geneticinformation, sexual orientation, gender identity, physical or mental disabilityor any other characteristic protected by applicable laws. Genpact is committedto creating a dynamic work environment that values respect and integrity,customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process jobapplications and applicants are not required to pay to participate in ourhiring process in any other way. Examples of such scams include purchasing a'starter kit,' paying to apply, or purchasing equipment or training.
