Job
Description
Ready toshape the future of work? At Genpact,we don't just adapt to change we drive it. AI and digital innovation areredefining industries and were leading the charge. Genpact’s AI Gigafactory,our first accelerator industry, is an example of how were scaling advancedtechnology solutions to help global enterprises work smarter, grow faster, andtransform at scale. From large-scale models to agentic AI, our breakthroughsolutions tackle companies’ most complex challenges. If youthrive in a fast-moving, tech-driven environment, love solving real-worldproblems, and want to be part of a team that’s shaping the future, this is yourmoment Genpact(NYSE: G) is an advanced technology services and solutions company thatdelivers lasting value for leading enterprises globally. Through our deepbusiness knowledge, operational excellence, and cutting-edge solutions we helpcompanies across industries get ahead and stay ahead. Powered by curiosity,courage, and innovation , our teams implement data, technology, andAI to create tomorrow, today Invitingapplications for the role of Process Developer, OTC ! In this role youare expected to be an independent worker who demonstrates ownership ofresponsibilities, self-reliance, resourcefulness, and a proactive approach toperform efficient andaccurate processing of customer orders from order entry/capture to payment.This includes a variety of tasks, such as order entry, order validation,shipment document creation, invoicing, and cash application. The idealcandidate will have strong analytical and problem-solving skills and excellentcustomer service and communication skills. Responsibilities Follow established policies & procedures as laid out in SOPs and other relevant process documents. Willing to work in US shifts and follow US calendar for Holidays. Areas of operation – Deductions management (Claims / Dispute) Contract management Order entry & exception management Support month-end close activities Backup Support on portfolio’s as needed Update SOP’s Peer to peer audits (optional, only if assigned) Qualificationswe seek in you! MinimumQualifications / Skills Bachelor or Graduate degree Relevant years of experience in Order to Cash Strong analytical and problem-solving skills Excellent customer service and communication skills Must be self-reliant, resourceful, and proactive in approaching tasks. Strong analytical skills and ability to work with complex data. Excellent attention to detail and problem-solving abilities PreferredQualifications/ Skills Knowledge of all Order-to-cash processes in the CPG or retail industry. Proficient in Microsoft Office - Excel, PowerPoint, and Word Strong communication skills Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines. Strong interpersonal skills, with the ability to work in a team environment. Ability to multi-task and prioritize items with specific time constraints. Client-focused mindset with proven ability to respond quickly to internal and external client requests. Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact andtake your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considersapplicants for all positions without regard to race, color, religion or belief,sex, age, national origin, citizenship status, marital status, military/veteranstatus, genetic information, sexual orientation, gender identity, physical ormental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respectand integrity, customer focus, and innovation. Furthermore, please do note thatGenpact does not charge fees to process job applications and applicants are notrequired to pay to participate in our hiring process in any other way. Examplesof such scams include purchasing a 'starter kit,' paying to apply, or purchasingequipment or training.
