Job
Description
Ready to shape the future of work? At Genpact, we don't just adapt to change wedrive it. AI and digital innovation are redefining industries and were leadingthe charge. Genpact’s AI Gigafactory, our industry-first accelerator, is anexample of how were scaling advanced technology solutions to help globalenterprises work smarter, grow faster, and transform at scale. From large-scalemodels to agentic AI, our breakthrough solutions tackle companies most complexchallenges. If you thrive in a fast-moving, tech-drivenenvironment, love solving real-world problems, and want to be part of a teamthat’s shaping the future, this is your moment Genpact (NYSE: G) is an advanced technologyservices and solutions company that delivers lasting value for leadingenterprises globally. Through our deep business knowledge, operationalexcellence, and cutting-edge solutions we help companies across industries getahead and stay ahead. Powered by curiosity, courage, and innovation , ourteams implement data, technology, and AI to create tomorrow, today Inviting applications for the role of Customer Service Consultant – Process Devloper – Gurgaon Responsibilities • Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader. • Being able to communicate effectively both verbally and in writing. • Able to sense other people’s emotions and provide the answer or support based on their needs. • Have a high-level tolerance without losing temper or being irritated by the day-to-day situation. • Easy adjust to changing scenarios regarding ways of working. • Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution. • Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts); Qualifications Minimum qualifications • Very good knowledge of English (B2). • Bachelor’s degree. • Good MS Office knowledge. • Analytical thinking and self-starter. Preferred qualifications • Relevant experience in international phone customer service. • High motivation and ability to learn. • Ability to work under time pressure. Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makersat Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer andconsiders applicants for all positions without regard to race, color, religionor belief, sex, age, national origin, citizenship status, marital status,military/veteran status, genetic information, sexual orientation, genderidentity, physical or mental disability or any other characteristic protectedby applicable laws. Genpact is committed to creating a dynamic work environmentthat values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process jobapplications and applicants are not required to pay to participate in ourhiring process in any other way. Examples of such scams include purchasing a'starter kit,' paying to apply, or purchasing equipment or training.
