Process Automation Specialist

About Pickyourtrail (PYT)

Pickyourtrail (PYT) is an expert co-creator of super hit customised holidays. We are the perfect partner to the ‘designated travel planner/s’ of every group - big or small. Our service, customisation and expertise help us deliver super hit holidays and make the planner the hero of the holiday. The mission is simple: to make customized international travel easy, reliable, and uniquely memorable.

Why work with Pickyourtrail?

Pickyourtrail is one of the very few travel startups that has not only survived the pandemic but have significantly expanded, increasing our product portfolio to now include domestic staycations and global markets in addition to our India outbound market.

Despite the tough circumstances surrounding the pandemic, we have managed to maintain and, in fact, grow our Glassdoor rating to 4.2 out of 5.

Key benefits:

• High Impact Opportunity

Leisure travel is on a major uptick, much like online meetings were in February 2020. This presents a unique opportunity to utilize your experience to accelerate the organization's growth and achieve desired objectives.

• Growth:

Work alongside seasoned travel entrepreneurs and marketers, gaining invaluable experience in a high-growth sector

• Autonomy & Ownership:

We empower our team members to take full ownership. You are responsible for the full, end-to-end execution of all strategies and the delivery of measurable results.

About the Role

We’re looking for a Process Automation Specialist who can transform how our Customer Experience team operates by redesigning the systems behind how we sell, service and deliver holidays. If you’re someone who sees a workflow and immediately imagines a smarter, automated version of it, this role is the perfect fit. You’ll work across Sales, Supply, Tech and CX to cut down manual effort, eliminate process gaps and build intelligent, AI-powered workflows that make super hit holidays happen seamlessly. Your work will directly elevate our operational excellence and shape the backbone of how pickyourtrail delivers world-class travel experiences.

What you will do!

• Spot repetitive, high-effort CX tasks and automate them using AI + existing internal tools
• Map current vs future-state processes and rebuild CX journeys end-to-end
• Design automations across our CRM (PLATO), email, Slack and internal platforms
• Build triggers, alerts and fail-safes to ensure Zero MIH errors
• Partner with Tech & Product teams to launch seamless integrations
• Track automation performance, analyse outcomes and continuously optimise

Key impact areas

• Reimagining our Bookings & Operational workflows
• Upgrading SOPs to reduce repetitive work and human error
• Improving CX team efficiency across the delivery lifecycle
• Bringing intelligent automation and AI-driven workflows to life

🔍 What we're looking for

• 3–6 years of experience in workflow automation or process design
• Hands-on expertise with tools like n8n, Zapier, Make.com or similar
• A strong foundation in building processes that actually stick
• A natural problem-solver with high ownership and a builder’s mindset
• Experience in travel/holiday operations is a bonus (but not a dealbreaker!)