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Process Associate

Process Associate

Wipro

0 - 3 years

1 - 4 Lacs

kolkata

Posted:6 hours ago| Platform:

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Skills Required

customer service orientation customer service sales troubleshooting operational excellence operations management project management team management concreting training shuttering branch management center management counselling customer queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

S No. Details Description1 JD# 2 Domain Customer Service3 Category Voice4 Level 1A Associate level5 Educational Qualification Graduate / HSC6 Experience Worked in service IndustryExperience of 6 months and above desirable.Experience in call center will be an advantage.7 Age 8 Communication Skill required Voice ClarityAccent NeutralityFluency in EnglishGrammar9 Ability Skill Required (Tech test, Keyboard navigation, Aptitude test, Other domain specific tests) Knowledge of basic computer operationsWillingness to rotate shifts, as neededCourteous with strong customer service orientation.Dependable with attention to detail.Good listening and speaking skills.Willingness to learn.Good sales skills.10 Client mandated test (Contractual) Reference Check (PI)Culture Fitment Check (PI)Stability Check (PI)

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

Assist clients with navigating around product menus and facilitate better understanding of product features

Troubleshoot all client queries in a user-friendly, courteous and professional manner

Maintain logs and records of all customer queries as per the standard procedures and guidelines

Accurately process and record all incoming call and email using the designated tracking software

Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business

Organize ideas and effectively communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

Undertake product trainings to stay current with product features, changes and updates

Enroll in product specific and any other trainings per client requirements/recommendations

Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

Update job knowledge by participating in self learning opportunities and maintaining personal networks

Mandatory
Skills:

Claims_Processing .

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Wipro

Information Technology & Services

Bengaluru

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Process Associate