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IGT Solutions
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Process Associate

Process Associate

IGT Solutions

0 - 2 years

0 - 2 Lacs

New Delhi Gurugram Delhi / NCR

Posted:2 weeks ago| Platform:

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Skills Required

Inbound Process Bengali Banking Process Inbound Calls Voice Process Voice Support Credit Cards Inbound Voice Process Customer Support Upselling Domestic Voice Process Bpo Voice Domestic Calling Domestic Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: - Handle customer inquiries and resolve issues efficiently. - Provide accurate information about banking products and services. - Process transactions and maintain customer records. - Ensure compliance with banking regulations and policies. - Deliver excellent customer service and enhance customer satisfaction. - Build strong relationships with customers to understand their financial goals and offer tailored solutions that add value to their banking experience - Develop a deep understanding of our banking products and services to identify upselling opportunities based on customer needs and preferences Requirements: - Minimum Bachelor's degree/ Graduation must - Prior experience in customer service or banking is preferred. - Strong communication and interpersonal skills. - Ability to handle customer queries and complaints effectively. - Basic computer skills. -24*7 shift and Day shift for female employee Benefits: - Transport facility (Odd hours) - Comprehensive training and development programs. - Opportunities for career growth and advancement and other employee benefits. - We provide comprehensive training on effective upselling techniques to help you maximize sales opportunities while ensuring customer satisfaction. NOTE: Come for a walk-in interview along with your updated cv and passport size picture. Mention my name on the top of it HR SALONI LAKHWANI.

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IGT Solutions

www.igtsolutions.com

Information Technology and Services

New Delhi

4000+ Employees

276 Jobs

Key People

M. S. S. Gopala Krishnan

CEO
Ramu Reddy

Group Chief Financial Officer
Ravi Kumar

Head of Global Delivery

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