Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Hyderābād
>
Genpact
>
Process Associate - Customer Service - Voice - English + Hindi

Process Associate - Customer Service - Voice - English + Hindi

Genpact

0 years

2 - 3 Lacs

Hyderābād

Posted:3 days ago| Platform: GlassDoor logo

Apply

Skills Required

service drive ai scaling technology cutting data metrics logical collaborative payments chat probing schedule automation learning integrity purchasing kit

Work Mode

On-site

Job Type

Full Time

Job Description

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Process Associate, Customer Service
In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications.
Responsibilities

Respond to customer queries and customer’s concerns.
Demonstrates effective, clear, and professional written and oral communication.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seek solutions through logical reasoning
Demonstrates strong problem-solving capabilities and assist customers in case of any issues.
Provide excellent customer service to our customers.
You should be responsible for exhibiting capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
Basic knowledge of how digital payments work is required.

Qualifications we seek in you.
Minimum qualifications

Graduate (Any Discipline)
Freshers are eligible.
Proficiency in spoken & written English & Hindi and with neutral English accent.

Preferred qualifications

Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills.
Analytical skills with customer centric approach
You should be able to work on a flexible schedule (including weekend shift)

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobProcess Associate

Primary LocationIndia-Hyderabad

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJun 24, 2025, 1:14:21 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

More Jobs at Genpact

Record To Report Manager

Chennai, Hyderabad, Kolkata

7 - 15 yrs

INR 7 - 12 Lacs

Record To Report Manager

Noida, Hyderabad

7 - 15 yrs

INR 10 - 14 Lacs

Php Full Stack Developer

Hyderabad

4 - 7 yrs

INR 9 - 16 Lacs

Senior .NET Fullstack Developer

Hyderabad

10 - 17 yrs

INR 22 - 27 Lacs

Process Associate- P&C Insurance

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Service Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Genpact

Business Consulting and Services

New York NY

10001 Employees

2626 Jobs

Key People

Tiger Tyagarajan

President and CEO
Pramod Bhasin

Former CEO and Founder
Kurtis McBride

Chief Operating Officer
Sandeep Bhargava

Chief Financial Officer

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Process Associate - Customer Service - Voice - English + Hindi