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Problem Manager- PS Core

4 years

0 Lacs

noida uttar pradesh india

Posted:2 weeks ago| Platform: Linkedin logo

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Skills Required

management localization maintenance configuration audits consistency communication itil sip network flow data virtualization technology ip linux presentation analysis collaboration service

Work Mode

On-site

Job Type

Full Time

Job Description

Join our Team

About this opportunity:

We are looking for a skilled professional with strong expertise in Problem Management within the PS Core domain. This role emphasizes on three key areas: Reactive, Proactive, and Enhanced Problem Management, thereby providing the candidate with a cricket ground to hit their skills right.

What you will do:

Lead the Problem Management process to reduce recurring incidents and business impact.Fault management including TT handling and fault localization within SLAConfiguration activities for new servicesIncident recovery within SLAPreventive and corrective maintenance activitiesNetwork configuration audits2nd level operation engineers’ performance during shift time and share the knowledge and proper guidelines to assure their work quality and process consistency

The skills you bring:

Bachelor’s degree in Telecommunications, Electronics & Communication, Computer Science, or related field.4+ years of experience in Problem Management, PS/CS Core roles.Hands-on experience with telecom vendors’ equipment (e.g., Nokia, Huawei, Ericsson, Etc ).Strong knowledge of ITIL v3/v4 Problem Management framework.Excellent communication, stakeholder management, and analytical skills.3 to 7 years of experience in Telecommunications.Domain experience: (CS core / Packet core) at least 2-4 years.A clear understanding of 3GPP standards and different protocols, like SIP, Diameter, BICC, SIGTRAN ,CAMEL,MAP , etc.Clear understanding for 2G/3G/4G core network nodes, protocols and signaling flowDetailed understanding of different voice core scenarios and signalling flowsDetailed understanding of different data core scenarios and signalling flowsStrong hands-on experience in O&M of different Voice Core CS nodes like MSC, MGWs, STP, UDC, APG, etcGood knowledge of Virtualization, Cloud NFVI, and NFVO is highly preferred.Very good knowledge of Packet Core nodes, SGSN-MME, GGSN (EPG), SAPC (PCRF)Very good understanding of Cloud technology and infrastructure KnowledgeGood Understanding of Packet Core surrounding Nodes (Like IMS, OCC, IPWorks DNS, Charging Nodes)5GSA and 5G NSA technologies understandingRoaming Data and call flow deep knowledge along with GRX part understandingIMS call flowsExcellent IP backgroundMPBN KnowledgeVery good knowledge of LinuxExcellent analytical & presentation skills.Plan and execute context specific analysis and problem-solving framework in collaboration with stakeholders and vendors.Innovate and implement experimental ideas and concepts to deliver value to the end consumers.Day to Day issue handling and reporting.Self-driven, self-motivated, ambitious, effective, and efficient in customer service skillsMust have Good Communication skills (verbal & written) & Customer handling capabilities.

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