Problem Manager

Job Summary: We are seeking an experienced ITIL Change Manager to oversee and manage the change management process within our IT infrastructure. The ideal candidate will have a deep understanding of ITIL principles and extensive experience in managing complex IT changes to ensure minimal disruption to services
Change Management Process: Oversee the end-to-end change management process, including the submission, evaluation, approval, implementation, and review of changes. Risk Assessment: Conduct thorough risk assessments for proposed changes to identify potential impacts and develop mitigation strategies. Change Advisory Board (CAB): Lead and coordinate CAB meetings, ensuring all changes are reviewed and approved by relevant stakeholders. Documentation: Maintain detailed records of all change requests, approvals, and implementations to ensure compliance and provide an audit trail. Communication: Ensure effective communication with all stakeholders regarding the status and impact of changes. Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of the change management process. Training and Support: Provide training and support to team members and stakeholders on change management processes and tools. Qualifications: Education: Bachelors degree in Information Technology, Computer Science, or a related field. Experience: Minimum of 5 years of experience in IT change management, with at least 2 years in a leadership role. Certifications: ITIL v3 or ITIL 4 Foundation certification is required; advanced ITIL certifications are a plus. Skills: Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications: Experience with IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, or similar. Knowledge of other ITIL processes such as Incident Management, Problem Management, and Configuration Management. Proven track record of successfully managing large-scale IT changes in a complex environment.

Skills:

• Compliance Management
• English
• Incident Management
• Problem Management