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Deutsche Bank
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Problem Manager, AVP

Problem Manager, AVP

Deutsche Bank

5 - 10 years

30 - 35 Lacs

pune

Posted:2 days ago| Platform:

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Skills Required

project management problem management root cause analysis servicenow itil operations management team management program management business analysis business development change management delivery management key account management vp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Problem Manager

Corporate Title: AVP

Location: Pune, India

Role Description

You will be joining DBs Central Problem Management team in APAC, helping to drive the stability of the Production Environment in the Bank. The goal is to minimize the adverse impact of incidents and problems caused by error in the IT infrastructure to prevent the reoccurrence by identifying and eliminating the root causes. The role ensures that the known errors and workarounds are documented and communicated effectively. You will engage and partner with various technology groups to drive root cause analysis and remediation.

Your key responsibilities

Manage the full lifecycle of the problem management process, leading root cause analysis activities to successfully identify root causes of problems
Provide executive summaries of PM findings to be used for regulatory reporting
Identify trends, patterns and recurring issues using data analysis tool and incident reports
Develop and implement proactive problem management initiatives to prevent future incidents
Work closely with incident, change and configuration management team to ensure alignment
Ensure that the correct SMEs are assigned tasks, that appropriate due dates are assigned and follow up on tasks that are due or overdue and escalate accordingly when tasks are overdue
Review the effectiveness of implemented solutions to confirm issue resolution and process improvements
Create comprehensive, technical problem reports, as the basis for your investigation
Ensure that you are complying with the working instructions and the Key Operating Procedures for the problem management process
Ensure compliance with internal SLAs, KPIs and audit requirement

Your skills and experience

Problem Management Experience required (5+ years)
ITIL experience preferred
Strong analytical and problem-solving skills
Good understanding of infrastructure and application technologies
Clear communication skills (both written and verbal)
Ability to work in a complex technical environment at the application and infrastructure level
Working knowledge of Service Now
Ability to work under pressure and manage multiple priorities

Training and development help you excel in your career.

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Problem Manager, AVP